What does commercial rekeying involve?+
List the affected entries, authorized keyholders and any existing master-key or interchangeable-core arrangement. Agree on the proposed keying schedule, required key quantities and documentation with the business's authorized representative. Ask about timing, access during the work and the checks needed before old credentials are treated as retired.
How is the price decided?+
The scope depends on the condition, access and parts needed. Ask for a written quote for commercial rekeying, including any callout charge, before authorizing work. Prices are not published on these pages; ask for the written quote.
What information should I have ready?+
Describe the issue: Staff turnover, a lost master, or a lease change has left the business unsure exactly who can open it tonight. Have your address, relevant model or hardware details and any previous work records ready.
How soon can the work be arranged?+
Confirm availability and the expected time on site when you contact the provider. Access, diagnosis and parts availability can affect the appointment; this page does not promise an arrival time.
How will I know what is included?+
Ask which of these are part of the proposed scope: commercial pin kits, keying chart, code-stamped keys, interchangeable cores where fitted. Confirm exclusions and the completion check in writing.
Why does the existing key schedule matter before rekeying a business?+
A commercial system can organize different keys and cylinders into a hierarchy. Schlage recommends specialist advice when changing master keying. Provide the existing schedule if available and have the authorized business representative confirm the intended arrangement before work is scoped.
Does a missing master key identify the exact doors that need work?+
The affected scope depends on which cylinders that key operates and the existing system. Request a review of those relationships and any gaps in the records. The business representative and key-system professional need to resolve the scope; this guide does not make that security decision.
Are restricted keys and electronic credentials part of the same change?+
Schlage distinguishes key-system administration from physical cylinder design and notes that mechanical keys remain relevant alongside electronic credentials. Ask which mechanical work is included and which credential or administrative changes require a separate review by the responsible team.
What should a phased rekeying handover record?+
Ask for the completed entries, outstanding entries, issued key quantities and any temporary arrangements to be listed against the agreed schedule. Keep unresolved faults and access questions visible between phases. Confirm responsibility for the records with the authorized business representative.
Service illustration · not a completed customer project
